writing modes
i only write when i experience deep or strong emotions. and for the past year, i
have only experienced two strong emotions. By strong, im refering to feelings that
automatically twists your face, those that give you instant bodily reactions. like
tears or bright eyes, deep frowns, or on my case, a writing capacity or mood. And i
also noticed that those two strong emotions come from work and has to do with
disappointment. But not on my side. Nuh uh. On supervisors sides. Phew... Okay
i'll begin.
The latest one was when my direct supervisor asked me to be OiC for the day
as he will be absent. The shift is 11 am to 8 pm, called lean shift as agents
usually get only 10 calls or even lesss. Ayun, (darn.. its so hard to express thing
s in writing for a general audience...). Im a level 2 agent. level1 agents transfer
calls to us if they couldn't resolve it. So imagine how many calls, a level 2 agent
would get in a lean shift. 3 or 4 a day. Sarap, one can get to search and read
anything online. Pero that's also a bad thing for the scores coz with lesser
calls, you get less chance of hitting targets or team goals. (darn... this is a
call center orientation). Let me just make it short, I didn't do what the supervisor told me to do because
the team all wanted avail time (that is no calls, just browse browse, surf surf, games games.) outcome, next day, sup talks to me and expresses disappointment.
BUt it doesn't stop there. What is more heartdowning (is there such a word.. hehe) is that the sup was actually hurt by our team remarks when he called us yesterday.
sup: oh guys, kumusta kayo jan?
team: eto masaya, ala ka eh.
team: oo nga, wag ka na bumalik tl ha?
team: lalabas kami after shift, kasi wala ka!
just reading the above remarks do sound like they are offensive, and that is how the sup understood it, but that isn't really how the team meant it. There were more haha's or joke lang, or miss you sup. but the bottom line is, Supervisor felt bad to the extent that he'd been thinking of those remarks on his way back to manila. added to that, his supervisor coldly scolded him for our team's low grades. pheww... it was really tough..
he told me that when he talked to me about how he felt for the team and about his disappointments. Darn.. it was like a talk with a formator back when i was at the seminary, but this one was actually different for one thing.. the supervisor cried. darn... hahaha.. darn.. :) im not laughing. i am laughing at the difference but not at the Tl, i was actually saddened and i felt guilty and i pitied him.
His lines were like this...
gusto niyo ba na ibang pamamaraan ko ng pagtrato sa inyo, gusto niyong gawin ko din ung pagpapagalit ng sup ko sa akin dahil sa mababang grades niyo? gusto kong masaya ang team natin, pero pag di na umeepekto, okay lang sa akin na ibahin.
gusto ko na nga minsan magresign na lang kasi feeling ko di ako epektib na TL.
(all theses were said with a tear and some sobs) siyempre guilty naman ako...
Sorry TL, won't happen again... blablabal.. hindi naman talga ganun ung ibig namin sabihin eh... balablabala...
i made him feel a little better pero im sure he's stil mad at me... darn....
Ayun, that was the latest strong emotion... pity mingled with guilt and sadness. The other instance that is also office related is also with a supervisor. but this is a very different supervisor from my present team leader. This one is a fierce man. AGents fear him for being very strict, non sentimental, grumpy, and has an annoyingly loud voice. He saw me accessing friendster online from afar. Sinigaw ba naman...
"What is that pictures of naked ladies that you are looking at!?! Send me that link right now!"
Imagine masabihan nun at Christmas eve with many agents quietly doing their work. hahahah.. damn... what feeling was that then... fear. yeah fear and shame.
One reason is that, accessing non office related websites is cause for disciplinary action and secondly i was using mozilla, which was secretly installed on our servers by some hacker friend. two faults caught by that darn long haired sup. I always do browsing of nonrelated sites but i was caught this time because two officemates wanted to see more of the pics that i was browsing. and tanga ko naman, minaximize ko. ayun, kitang kita na.
Luckily, that sup moved to Cebu and i've never seen him again. :)
have only experienced two strong emotions. By strong, im refering to feelings that
automatically twists your face, those that give you instant bodily reactions. like
tears or bright eyes, deep frowns, or on my case, a writing capacity or mood. And i
also noticed that those two strong emotions come from work and has to do with
disappointment. But not on my side. Nuh uh. On supervisors sides. Phew... Okay
i'll begin.
The latest one was when my direct supervisor asked me to be OiC for the day
as he will be absent. The shift is 11 am to 8 pm, called lean shift as agents
usually get only 10 calls or even lesss. Ayun, (darn.. its so hard to express thing
s in writing for a general audience...). Im a level 2 agent. level1 agents transfer
calls to us if they couldn't resolve it. So imagine how many calls, a level 2 agent
would get in a lean shift. 3 or 4 a day. Sarap, one can get to search and read
anything online. Pero that's also a bad thing for the scores coz with lesser
calls, you get less chance of hitting targets or team goals. (darn... this is a
call center orientation). Let me just make it short, I didn't do what the supervisor told me to do because
the team all wanted avail time (that is no calls, just browse browse, surf surf, games games.) outcome, next day, sup talks to me and expresses disappointment.
BUt it doesn't stop there. What is more heartdowning (is there such a word.. hehe) is that the sup was actually hurt by our team remarks when he called us yesterday.
sup: oh guys, kumusta kayo jan?
team: eto masaya, ala ka eh.
team: oo nga, wag ka na bumalik tl ha?
team: lalabas kami after shift, kasi wala ka!
just reading the above remarks do sound like they are offensive, and that is how the sup understood it, but that isn't really how the team meant it. There were more haha's or joke lang, or miss you sup. but the bottom line is, Supervisor felt bad to the extent that he'd been thinking of those remarks on his way back to manila. added to that, his supervisor coldly scolded him for our team's low grades. pheww... it was really tough..
he told me that when he talked to me about how he felt for the team and about his disappointments. Darn.. it was like a talk with a formator back when i was at the seminary, but this one was actually different for one thing.. the supervisor cried. darn... hahaha.. darn.. :) im not laughing. i am laughing at the difference but not at the Tl, i was actually saddened and i felt guilty and i pitied him.
His lines were like this...
gusto niyo ba na ibang pamamaraan ko ng pagtrato sa inyo, gusto niyong gawin ko din ung pagpapagalit ng sup ko sa akin dahil sa mababang grades niyo? gusto kong masaya ang team natin, pero pag di na umeepekto, okay lang sa akin na ibahin.
gusto ko na nga minsan magresign na lang kasi feeling ko di ako epektib na TL.
(all theses were said with a tear and some sobs) siyempre guilty naman ako...
Sorry TL, won't happen again... blablabal.. hindi naman talga ganun ung ibig namin sabihin eh... balablabala...
i made him feel a little better pero im sure he's stil mad at me... darn....
Ayun, that was the latest strong emotion... pity mingled with guilt and sadness. The other instance that is also office related is also with a supervisor. but this is a very different supervisor from my present team leader. This one is a fierce man. AGents fear him for being very strict, non sentimental, grumpy, and has an annoyingly loud voice. He saw me accessing friendster online from afar. Sinigaw ba naman...
"What is that pictures of naked ladies that you are looking at!?! Send me that link right now!"
Imagine masabihan nun at Christmas eve with many agents quietly doing their work. hahahah.. damn... what feeling was that then... fear. yeah fear and shame.
One reason is that, accessing non office related websites is cause for disciplinary action and secondly i was using mozilla, which was secretly installed on our servers by some hacker friend. two faults caught by that darn long haired sup. I always do browsing of nonrelated sites but i was caught this time because two officemates wanted to see more of the pics that i was browsing. and tanga ko naman, minaximize ko. ayun, kitang kita na.
Luckily, that sup moved to Cebu and i've never seen him again. :)
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